Legal
Support
Last updated: September 25, 2026 — operated by Ilya Litau
Questions, problems, or feedback about Lilu — write to us directly.
[email protected]A real person reads that inbox. We aim to reply within 2 business days.
Frequently asked
How do I get a refund?
Purchases made inside the iPhone app are billed by Apple, so refunds for them go through Apple at reportaproblem.apple.com. If you bought Lilu directly from us rather than through the App Store, write to [email protected] — see Terms of Use §3.
How do I cancel a subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Lilu and turn off auto-renew. Canceling stops the next renewal, and you keep access until the current period ends. We can't cancel a subscription for you — only Apple can.
A clip is missing a translation, is wrong, or shouldn't be there.
Tap Report on the clip inside the app, or email [email protected] describing the clip. We review every report by hand.
Do I need an account?
No. Lilu 1.0 has no sign-up and no login — your progress and word list live on your device. See our Privacy Policy for details.
What does Lilu need on my phone?
An iPhone running iOS 16.4 or later and an internet connection — clips stream through YouTube's own player, so they aren't stored offline.
How do I delete my data?
Delete the app — nothing about you is stored anywhere else. Inside the app, Profile → Settings also has a reset option that clears local data immediately without deleting the app. See our Privacy Policy for what's collected and how long it's kept.
I have a privacy question or a data request.
Email [email protected] — see our Privacy Policy for what we collect and how long we keep it.